ciid - Programme

Update: Unfortunately, due to health issues, Jaime Lerner had to cancel his participation.

DAY 1 - THURSDAY, 6 MARCH '08

08:30 – 09:00	Registration and breakfast
09:00 – 10:00	Welcome + opening keynote Bill Moggridge - Ideo Designing Services
10:00 – 10:45	Bill Hollins - Direction Consultants Designing Services: Past, Present and Future
10:45 – 11:00	Coffee Break
11:00 – 11:45	Jørgen Rosted - FORA and Ministry of Business Concept Design
11:45 – 12:30	Shelley Evenson - Carnegie Mellon Changing conversations and expectations in healthcare
12:30 – 13:30	Lunch
13:30 – 14:30	Ezio Manzini - Milan Polytechnic Collaborative Services and Enabling Solutions
14:30 – 16:30	Workshop This will be an interactive session open to all symposium attendees and speakers. Teams will be formed in order to learn about service design in a more practical way. Teams will work on a service design solution on a topic of their own interest. Coffee break included.

08:30 – 09:00	Breakfast
09:00 – 9:45	Mikkel Rasmussen - ReD Associates More service is not always good business
9:45 – 10:30	Lavrans Løvlie - Live\|Work From product desire to service envy
10:30 – 10:45	Coffee Break
10:45 – 11:30	Andrea Koerselman - Ideo Design for Change
11:30 – 12:15	Oliver King - Engine It’s design, but not as they know it
12:15 – 13:15	Lunch
13:15 – 14:00	Toke Barter - Radarstation The service transition
14:00 – 14:45	Andrew Mcgrath - Orange Service Design Squared: Design and convergence
14:45 – 15:00	Coffee Break
15:00 – 16:30	Workshop This will be an interactive session open to all symposium attendees and speakers. Teams will be formed in order to learn about service design in a more practical way. Teams will work on a service design solution on a topic of their own interest.
16:30 – 16:50	Closing discussion and farewell