Emma has been a designer for 15+ years. She helps organisations design services that meet the needs of their users. For the last 10 years Emma has practiced service design and co-design; primarily with charities, government and healthcare institutions before founding Joy. She has worked with a wide variety of organisations across public, private and third sectors including Tesco, Cancer Research UK, the NHS, various local authorities and many more.

Building connection is at the heart of Emma’s work. She is passionate about the relational aspect of service design because ultimately services are delivered by people. Emma is a skilled and empathetic facilitator who prides herself on her ability to bring different perspectives together in a safe way. Emma is a champion for inclusive design and equity of access for all - especially in the gender diversity space.

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